Thank you for choosing to shop at ovalstool.shop. We are committed to providing consumers in the United States with high-quality dining furniture and an excellent shopping experience. To safeguard your rights and interests, please carefully read the following Refund and Return Policy before making a purchase.
Due to persistent outstanding debts from certain partner channels in recent years, accumulated warehouse inventory, and rising operational costs, the company is currently conducting a phased, loss-cutting clearance sale. Selected items on the website are being offered at prices below market value for a limited time; once current stock is sold out, these items will not be replenished. Even during this clearance period, we remain committed to providing our customers with after-sales service support in accordance with the standards outlined below.
I. Return Policy
- Return Request Period
Customers may submit a return request within 30 days of receiving their merchandise.
For orders exceeding this 30-day period, return or refund requests will generally not be accepted.
II. Acceptable Grounds for Return
Returns or refunds may be requested under the following circumstances:
The product exhibits obvious quality defects.
The product was damaged during transit.
An incorrect product was received.
The product differs significantly from the order description.
The product suffers from serious functional defects.
To facilitate the review process, please provide the following:
Order Number
Photos of the product
Photos of the product’s outer packaging
A description of the issue
III. Situations Where Returns Are Not Accepted
Returns may not be processed under the following circumstances:
The 30-day return period has expired.
The product has been damaged by human error or misuse.
The product shows obvious signs of use.
The wrong size, color, or style was selected due to personal preference or error.
Order information cannot be provided.
Clearance items specifically marked on their product pages as “Non-returnable.”
IV. Refund Processing Time
Once we have received and verified that the returned item meets our requirements:
The refund will be issued back to your original payment account within 3 business days.
The actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment institution.
If you do not receive your refund within the estimated timeframe, please contact your payment institution or our customer service email.
V. Return Process
Step 1: Submit a Request
Please send your return request via our customer service email, providing the following information:
Order Number
Contact Email Address
Description of the product issue
Relevant photos of the product
Step 2: Review and Confirmation
Our customer service team will review your request within 24 to 48 hours and provide you with the return shipping address and further instructions. Step 3: Return the Item(s)
Please package the item(s) securely in accordance with the requirements and ship them back to us.
Step 4: Refund Processing
Once our warehouse confirms that the returned item(s) are in good order, we will process your refund within 3 business days.
VI. Order Cancellation Policy
Orders Not Yet Shipped
If an order has not yet entered the warehouse processing and shipping stage, you may request to cancel it and receive a full refund.
Orders Already Shipped
If an order has already been shipped, you must wait until you have received the item(s) before proceeding with the return process outlined above.
VII. Important Notice Regarding Clearance Items
As our website is currently undergoing an inventory clearance phase, supplies for certain items are limited, and some products will not be restocked once sold out. Clearance items may feature:
Variations in outer packaging (due to updates)
Variations in inventory batches
Limited-time promotional pricing
However, we guarantee that the fundamental quality and functional utility of these items remain intact.
Thank you for your continued support and understanding of ovalstool.shop.